Privacy Policy
At V-GROO, we respect your privacy and are committed to handling your information responsibly when you use our website and services. This policy explains what data we collect, why we collect it, and how your privacy is safeguarded.
01.Information We Collect
V-GROO collects personal information solely to provide you with an efficient, secure, and personalized shopping experience for our authentic cold-pressed oils and natural foods.
We collect information directly from you when you register an account, browse our catalog, save items to your wishlist, enter checkout details, place an order, or communicate with our customer support team.
02.Information You Provide Directly
Depending on how you interact with our website, you may provide us with the following personal details:
- Contact Details: First name, last name, email address, and mobile phone number.
- Account Credentials: Email address and password when creating an account.
- Customer Support Communications: Messages, feedback, inquiries, or photographs submitted when requesting product or delivery assistance.
- Preferences: Wishlist selections and communication preferences.
03.Order & Transaction Information
When you purchase products through our online store, we record details of the transaction necessary to process, prepare, and fulfill your order:
- Products purchased, specific pack sizes (e.g., 1L, 5L, 1kg tins), and quantities.
- Order date, timestamp, and unique Order Reference ID.
- Order financial summary, including item subtotals, applied promotions, delivery fees, and total payable amount.
- Chosen payment method (e.g., Cash on Delivery or electronic payment).
- Order status progression (e.g., Placed, Confirmed, Shipped, Delivered).
04.Account & Profile Information
When you create a customer account on V-GROO, your account information allows you to view past orders, track active shipments, manage saved delivery addresses, and maintain personal preferences.
Your account password is encrypted using strong one-way cryptographic hashing before being stored. We never store, display, or have access to your plain-text password.
05.Delivery Information
To ensure safe and accurate physical delivery of fragile oil containers and food packages, we collect:
- Recipient full name.
- Complete postal street address, building/door number, and area name.
- Prominent landmark to assist courier personnel.
- City, state, and postal PIN code.
- Active recipient contact phone number for delivery coordination and OTP verification where applicable.
This information is shared strictly with authorized delivery couriers solely to fulfill the shipment.
06.How We Use Information
We use customer information for legitimate business purposes, including:
Order Fulfillment
Processing, packing, dispatching, and delivering your ordered products.
Customer Support
Responding to product inquiries, delivery questions, and replacement requests.
Account Management
Maintaining your login session, order history, and saved address book.
Security & Integrity
Detecting, investigating, and preventing fraudulent or unauthorized transactions.
07.Payment Information & Processing
Online electronic payments on the V-GROO platform are processed directly by licensed, PCI-DSS compliant third-party payment gateway providers (such as authorized banking partners and payment aggregators).
No Card Storage: V-GROO does not collect, record, or store your credit card numbers, debit card CVV, or net banking passwords on our servers. All payment card details are transmitted encrypted directly to the payment processor.
Cash on Delivery (COD): If you choose Cash on Delivery, no electronic payment details are collected during order placement. Payment is settled in cash with the courier personnel upon delivery.
09.Service Providers & Third Parties
We disclose customer data strictly to trusted third-party service providers who assist us in operating our store and fulfilling orders:
- Logistics Partners: Delivery couriers receive recipient names, delivery addresses, and contact numbers to dispatch and deliver packages.
- Payment Gateways: Licensed payment providers receive transaction identifiers and amounts to process authorizations and refunds.
- Transactional Communications: Email and SMS delivery infrastructure to dispatch order confirmation receipts and shipping notices.
All third-party service providers are legally obligated to handle customer data confidantially and are prohibited from using it for any purpose other than providing the contracted service to V-GROO.
10.Customer Communications
When you place an order, we send essential service-related communications including order confirmations, invoice receipts, dispatch alerts, and delivery tracking links via email or SMS.
If you opt-in to receive our seasonal harvest updates or new product announcements, you can unsubscribe at any time using the unsubscribe link in our emails or by contacting customer support.
11.Data Security
We employ reasonable technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. These measures include:
- Secure Sockets Layer (HTTPS/TLS) encryption for all data transmitted between your browser and our servers.
- One-way cryptographic hashing of user passwords.
- Access controls restricting administrative system access strictly to authorized personnel.
While we take standard, rigorous precautions to protect customer data, please recognize that no method of transmission over the Internet or electronic storage can be guaranteed to be entirely impenetrable.
12.Data Retention
We retain your personal information for as long as your customer account remains active or as necessary to provide you with services. Transactional order records are retained for periods required to satisfy statutory accounting, tax reporting, audit, and warranty dispute resolution requirements under applicable Indian laws.
13.Your Rights & Choices
As a V-GROO customer, you have control over your personal data:
- Access & Correction: You can review, update, or correct your profile name, phone number, and delivery addresses at any time by visiting your My Account page.
- Account Deletion / Closure: If you wish to close your customer account or request removal of non-statutory personal data, contact us at vannamagroprocessing@gmail.com.
14.Children’s Privacy
Our website and ecommerce services are not directed to children under the age of 18. We do not knowingly collect personal identifiable information from minors. If you believe a minor has registered an account without parental consent, please contact us and we will promptly take steps to remove the information.
15.Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our processing practices, regulatory updates, or website features. When revisions are posted, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy from time to time.
16.Contact Us Regarding Privacy
For questions, concerns, or requests regarding this Privacy Policy or how your information is managed, please contact our data grievance desk:
Privacy & Support Email
vannamagroprocessing@gmail.comCustomer Care Helpline
9994335361Corporate Office
18/432 MKP Colony, Cheyur Road, Sulai, Avinashi, Tirupur, Tamil Nadu - 641654, India